FAQ
(Please note that by ordering cleaning services from Good Karma Eco Cleaning, you acknowledge that you have read and understood the terms of the company and therefore agree to all the policies listed on this website.)
What if I need to cancel my appointment?
We understand that sometimes things happen beyond our control. We require at least 24 hours cancellation notice prior to a scheduled cleaning. There is a $55 late cancellation/lock-out fee for canceling or rescheduling a visit in less than 24 hours before the visit. The same fee applies if we are unable to gain access to your home.
What happens if the cleaner damages a household appliance or a furniture?
In the event that a furniture or a household appliance is damaged (scratched or broken) you have to report it within 24 hrs of the scheduled cleaning time. We will look into the matter to verify the complaint and to establish the true cause of the damage, and then take appropriate actions to find a solution or to correct the situation.
What happens if i am not satisfied with the cleaning job?
In the event that you are not fully satisfied with our cleaning service, you have a 24 hrs period to report your complaint. We advise that you check everything before the cleaners have left your place. That way if something isn't done properly, you can directly speak to the cleaners and correct the situation. Should you fail to report it within 24 hrs we no longer have any responsibility.
Can I get an estimate over the phone?
Yes, with the understanding that without actually visiting and viewing the house in its natural condition, we can only estimate how long it will take to clean your home. If we match your budget, we will do our best to clean your place within the conditionally estimated time.
Do I need to sign a contract for regular cleaning service?
The answer is no. You can use our service as long as you are happy with us.
How many people will clean my home?
Normally we send one person to clean your home. Please note that the minimum cleaning time required for each cleaning staff is 3 hours. This means, you should probably order a team of two only if you are booking for more than 6 hours.
Do you always send the same person?
While we always try to schedule the same cleaning person, you may occasionally see a new face. Situations like a schedule change, team member illness, vacation, or new team member training may make it necessary for us to send a substitution. However, we always do our best to send the same employee, who is already cleaned your place in the past.
Can I trust your staff?
We take great care in selecting people to join our team. Our employees are carefully chosen during the hiring process. We conduct a thorough background and reference check on each prospective employee.
Do I need to provide cleaning products and/or equipment?
No. We bring all our cleaning products and use only Eco-friendly products that are good for both your family and your pets.
For hygienic reasons we prefer not to use a common vacuum and mop. So we ask our clients to provide us with vacuum and mop. However we can provide our own cleaning supplies and equipment for people looking for occasional or one-time cleaning. In this case we apply small additional charge to an hourly rate.
What about my pets?
If you will not be home while we're cleaning, we do ask that you introduce your pet(s) to our staff on the first visit. Many of our customers also show our teams where the animal treats are located. Our employees are animal-friendly and are used to working around your pet(s).
Do I need to be home while you clean?
Many of our customers work during the day and enjoy coming home to a clean house after a long day. Most of our customers supply us with a key to their home or a code to enter through a garage. Your key is kept safely when not being used by our cleaners.
How and when do I pay for the cleaning?
Payment is due at the end of the cleaning. Simply leave cash or check (please let us know in advance if you are paying my check) in an envelope, on your kitchen counter for our staff to collect.
What forms of payment do you accept?
We accept the following forms of payment: cash and personal checks (for regular customers only), interac and credit card payments.